Shipping Policy
1. General
Pelanurix ships orders using the delivery options made available through the online checkout.
Because shipping destinations, services and prices may vary, the delivery options currently available for your address are shown during checkout before you complete your order.
2. Shipping Destinations
Available shipping destinations are shown during checkout. If a destination cannot be selected during checkout, we currently do not offer delivery to that destination through the website.
3. Shipping Costs
Any applicable shipping charge is shown before the order is submitted. The customer can review the total order price, including applicable delivery charges, before completing payment.
4. Estimated Delivery
The available delivery method and estimated delivery time are shown during checkout or in the order information where applicable.
Delivery times are estimates. Delays may occur because of carrier operations, public holidays, unusually high order volumes, weather, customs procedures or other circumstances outside our reasonable control.
5. Order Processing
Once an order has been accepted and prepared for dispatch, available shipment or tracking information may be sent to the email address supplied with the order.
6. Delivery Address
Customers should check the delivery address carefully before submitting an order. An incomplete or incorrect address may cause a delay or prevent successful delivery.
If you notice an error after placing an order, contact info@pelanurix.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
7. Delivery Problems
If an order arrives damaged, contains the wrong item, appears incomplete, or does not arrive as expected, contact info@pelanurix.com with the order details so the issue can be reviewed.
Statutory consumer rights concerning damaged, defective, lost or non-conforming goods are not affected by this policy.
8. International Orders
Where an order is available for delivery outside the relevant domestic or EU market, taxes, customs requirements or import charges may depend on the destination and the information shown during checkout.
We do not state that duties or import charges are included unless this is expressly shown during the ordering process.
9. Contact
Questions about shipping can be sent to:
+49 179 3846038