Privacy Policy
1. Controller
The controller responsible for the processing of personal data on pelanurix.com is:
Etilus UG (haftungsbeschränkt)
Rüppurrer Str. 94
76137 Karlsruhe
Germany
Managing Director: Sabri Karsli
Email: info@pelanurix.com
Phone: +49 179 3846038
2. General Information
We respect the privacy of visitors and customers. Personal data is processed only where there is a lawful basis for doing so and only to the extent required for the relevant purpose.
This Privacy Policy explains the main categories of information that may be processed when you visit pelanurix.com, place an order, contact us or otherwise use the online shop.
3. Information We May Process
Depending on how you use the website, we may process information such as:
- name and contact details;
- billing and delivery address;
- email address and telephone number;
- order and transaction information;
- information required to process returns, refunds or customer-service requests;
- account information if customer accounts are available;
- technical information such as IP address, browser information, device information, access times and website activity;
- consent and preference information where relevant.
Payment information may be processed directly by the payment provider made available during checkout.
4. Purposes and Legal Bases
Personal data may be processed for these purposes:
Contract performance:
To process orders, arrange delivery, provide order updates, handle returns and refunds, and respond to matters connected with a purchase.
Legal obligations:
To meet accounting, tax, commercial-record and other legal requirements.
Legitimate interests:
Where permitted, to operate and secure the website, prevent misuse or fraud, troubleshoot technical problems, improve shop functionality and establish, exercise or defend legal claims.
Consent:
Where processing requires consent, such as certain marketing communications or non-essential technologies, processing is based on consent. Consent can be withdrawn for the future at any time.
5. Website Hosting and Technical Data
When the website is accessed, technical information may be processed automatically to provide the website, maintain security, diagnose errors and protect the service from misuse.
Pelanurix is operated through Wix. Website infrastructure and related technical services may therefore involve Wix and its service providers. The technologies and providers active on the published website should be reflected in the site's cookie and privacy settings.
6. Orders, Payments and Delivery
Information required to complete an order may be shared with service providers necessary to fulfil the transaction, such as payment processors, delivery providers, hosting or e-commerce service providers, and technical providers.
Only information reasonably necessary for the relevant service should be shared.
7. Customer Service
If you contact us by email, telephone or through a website form, we process the information you provide so that we can answer your request and, where relevant, manage your order or contractual relationship.
8. Cookies and Similar Technologies
The website may use cookies and similar technologies necessary for core functions such as security, shopping-cart functionality and checkout.
Optional technologies, including analytics or marketing technologies, should only be used in accordance with applicable consent requirements. Visitors can manage available choices through the cookie settings provided on the website.
Because the exact Wix apps, analytics tools and advertising integrations can change, the cookie banner and Wix privacy settings should be kept consistent with the technologies actually enabled on pelanurix.com.
9. Marketing Communications
Where you have given the required consent, we may use your contact details to send marketing communications. You may withdraw your consent or unsubscribe at any time.
Transactional messages relating to an order, payment, delivery, return or customer-service matter are not marketing messages and may still be sent where necessary to perform the contract or meet legal obligations.
10. Recipients of Personal Data
Personal data may be disclosed to service providers where necessary to operate the online shop, fulfil orders, process payments, provide delivery, maintain website security, supply technical services or comply with legal obligations.
Data may also be disclosed to public authorities where required by law.
11. International Data Transfers
Some technology or service providers may process data outside Germany or the European Economic Area. Where such transfers occur, they must take place using a legally permitted transfer mechanism and appropriate safeguards required by applicable data-protection law.
12. Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected and for any additional period required by statutory retention obligations or the establishment, exercise or defence of legal claims.
When data is no longer required, it will be deleted or anonymised where appropriate.
13. Your Data Protection Rights
Subject to applicable law, you may have rights including:
- access to your personal data;
- correction of inaccurate data;
- deletion of personal data;
- restriction of processing;
- data portability;
- objection to certain processing;
- withdrawal of consent at any time for future processing;
- the right to lodge a complaint with a competent data-protection supervisory authority.
To exercise a privacy right, contact info@pelanurix.com.
14. Security
Reasonable technical and organisational measures are used to protect personal data against accidental loss, unauthorized access, alteration, disclosure or other unlawful processing.
15. Updates
This Privacy Policy may be updated when our processing activities, website functionality, service providers or legal requirements change. The current version will be made available on pelanurix.com.